REFER TO ARTWORK OR FINE PRINTS SECTION
ARTWORK FAQ
Do you accept deposits for artworks?
Yes, we accept a 50% deposit on artworks. The full payment is required within 7 business days after the deposit has been made. Artworks will only be shipped once full payment is received.
Will I receive a certificate of authenticity for my artwork?
Yes, all our original artworks come with a certificate of authenticity.
Can I get a refund if I change my mind?
Refunds are available within 7 business days upon recieving work. No refunds will be processed after this period. Artworks should remain unused, unaltered, unwashed, and in their original packaging. Please note that no items may be returned to Art Traveller without prior written consent from us. Returns may also be subject to a return shipping fee.
Can I request custom framing for my artwork?
Yes, custom framing can be arranged. Please enquire through our enquiry form for more details and pricing.
How will my artwork be packaged?
Your artwork will come in completely secured packaging to ensure it arrives safely. In the rare case that your artwork arrives damaged, please provide clear images of the packaging, Artwork also showing the fault immediately on the day of receving the Artwork.
Who is responsible for additional country duty tax?
Please note: Any customs duties or local taxes that may apply to your order are the responsibility of the customer. We’re here to help with any questions, but please be aware that fees imposed during or after shipping, such as tariffs and taxes, will be your responsibility.
Shipping costs:
Shipping costs are to be paid by the customer. We may run free shipping promotions from time to time, so keep an eye out for these offers.
How long will it take for my artwork to arrive?
Your artwork will arrive within 10 business days from the date of shipping. Shipping times may vary depending on your location. A tracking number will also be provided.
FINE PRINT FAQ
Printed and Framed locally in Australia.
PRINT SIZING:
Unframed Print
Small / Image Size: 20cm x 30cm; Paper Size (with 5cm mat board): 30cm x 40cm
Medium / Image Size: 30 x 45cm; Paper Size (with 5cm mat board): 40cm x 55cm
Large / Image Size: 40 x 60cm;Paper Size (with 5cm mat board):50cm x 70cm
Giant / Image Size: 60 x 90cm; Paper Size (with 5cm mat board): 70cm x 100cm
Collector / Image Size: 105 x 70cm; Paper Size (with 5cm mat board): 115cm x 80cm
Framed:
Small / Image Size: 20cm x 30cm; 3cm mat board + 2cm frame: 30cm x 40cm
Medium / Image Size: 30 x 45cm; 3cm mat board + 2cm frame: 40cm x 55cm
Large / Image Size: 40 x 60cm; 3cm mat board + 2cm frame: 50cm x 70cm
Giant / Image Size: 60 x 90cm; 5cm mat board + 3cm frame: 76cm x 106cm
Collector / Image Size: 105 x 70cm; 5cm mat board + 3cm classic frame: 121cm x 86cm
PRINT: 310gsm SMOOTH MATTE PAPER Cotton Rag
Elevate your space with high-quality printing with our Giclée and Fine Art Prints. Experience the luxury of museum-grade fine art paper (310gsm matte cotton rag) paired with archival Epson inks, ensuring your artwork stands the test of time with vibrant colors and exquisite detail. This 100% cotton rag museum-grade paper is OBA-free, ensuring image stability and longevity while meeting durability standards (ISO 9706). Its optical brightener-free composition, combined with its ultra-smooth surface, delivers exceptional detail and a tactile quality. Ideal for both color and black-and-white portrait, landscape, and nature images, it adds drama and mood to your prints, making it perfect for giclee prints.
PROFFESIONAL PRINTER:
Our printing is powered by the EPSON Stylus PRO 9900, a cutting-edge large-format printer known for its remarkable performance. It boasts ultra-high resolution, an extensive color range, and employs an advanced Micro-Piezo Thin Film ITFP) head with Variable Sized Droplet Technology, ensuring outputs with exceptional gradations and color density. The printer employs Epson's ULTRACHROME HDR archival ink, featuring an 11-color cartridge configuration that excels in both color and black & white prints. This pigment ink offers an expanded color gamut on Photo and Matte Papers and reduces metamerism effects, resulting in consistent, predictable, and durable prints with remarkable color reproduction accuracy.
FRAMING:
Using black/white Italian-Made frame, our prints come framed in a classic frame with a 3cm mat board that runs around the edge of the photograph for an elevated look and feel. Professionally-finished and comes ready to hang.
We use 3mm ultra-clear, high-quality acrylic to achieve the best clarity, as this is a very important factor in achieving amazing brilliance in the colours and gives more protection from UV radiation, meaning that the colours will stay vibrant for a long time. This will also make the framed piece lighter and more shatter-proof than traditional framed prints using ordinary glass.
SHADOW BOXES
Explore our top-tier shadow box frames, specially designed for our Giant and Collector sized prints. These frames add an enchanting depth to your photographs, separating the artwork from the acrylic glass with captivating allure. Embraced by photographers, galleries, and designers, our shadow box frames provide a striking framing option. Contact us to enquire about personalized shadow print orders and witness the transformative effect yourself.
Delivery Time:
Our meticulously crafted fine art prints usually require 7 to 10 business days for printing, mounting, framing, and shipping in Australia. Once your order is dispatched, we'll provide you with a tracking number for your convenience.
Damaged Print:
In the rare event your print arrives damaged, please notify us promptly. Kindly send us photographs of the damaged print and its packaging box to info@arttraveller.com.au. We would be grateful if you could include images of the box, even if there are no obvious signs of damage.
Lost Order:
If your order is labeled as delivered but has not yet arrived, please reach out by emailing info@arttraveller.com.au, and we will locate it for you.
Expedited Shipping:
At this time, we do not provide expedited shipping choices.
Framing Customization:
If you desire a more personalized approach, we provide unframed prints, giving you the freedom to customise the framing to your liking.
Custom Frame Modifications:
Unfortunately, we are unable to fulfill custom frame modifications at this moment.
Materials and Hanging:
Our frames are meticulously crafted by hand using wood, ensuring quality and durability. Each frame is delivered ready to hang.
Signed Prints:
We currently do not offer signed or numbered prints.
Print Finish:
All of our artworks are printed on a robust 310gsm smooth matte archival paper, meticulously crafted from 100% cotton rag to ensure exceptional quality.
Framed Art:
Our framed art includes a durable sheet of UV-blocking acrylic. Although this material may incur higher costs compared to glass, we've selected it for its superior protective properties and reduced risk of damage during shipping.
Return Policy:
We take pride in individually crafting each piece to order, and therefore, we are unable to accommodate returns.
Size Exchange:
Due to the customised nature of our pieces, all sales are considered final. Regrettably, we are unable to process returns or exchanges.
Order Changes and Cancellations:
If you require any modifications or wish to cancel your order, kindly do so within 24 hours of placing your initial purchase. Once the framing process commences, we regretfully cannot make any alterations. Our goal is to deliver a personalized piece of art tailored to your preferences.
Trade Program:
Yes, we have the pleasure of working closely with various interior design and hospitality groups. If you are interested in a collaboration, please get in touch with us on info@arttraveller.com.au.
Submitting Your Portfolio:
Are you a photographer interested in collaborating with us? Do you have a specific travel photography request? Reach out to us with your ideas and proposals at info@arttraveller.com.au. We're open to fostering creative partnerships that align with our vision of showcasing the world's beauty through photography